Medical Administrative Assistants perform a variety of administrative tasks in medical offices and clinics. These duties include managing patient records, scheduling appointments, greeting patients, answering phones, and handling billing and insurance claims. They also assist healthcare providers with a range of administrative tasks, such as transcribing medical reports, ordering supplies, and organizing medical files. Medical Administrative Assistants may also be responsible for maintaining office equipment and supplies, managing medical databases, and ensuring compliance with medical privacy laws and regulations. They play an essential role in facilitating the day-to-day operations of a medical office and supporting healthcare providers in delivering quality patient care.
What You will Learn
- Understand the role of a Medical Administrative Assistant in the healthcare system, including administrative tasks, patient interactions, and HIPAA regulations.
- Develop proficiency in medical office procedures, such as appointment scheduling, patient intake, and medical record management.
- Gain knowledge of medical terminology, billing and coding practices, and insurance reimbursement processes to assist healthcare providers with financial and administrative tasks.
Course Format
- On-Demand Lectures
- Instructor Support
- Academic Coaching
- Hands-on Labs
Course Duration
- 3 to 6 Months
- Weekday & Weekend Live Zoom Mentoring
- 12 Month Access
In Partnership with
Course Content
Week 1
Lesson 1 – Professional in the Office
Lesson 2 – Business Etiquette and Professionalism
Lesson 3 – Thinking Critically
Lesson 4 – Time Management Skills
Lesson 5 – Customer Service Basics
OSHA Reading and Quiz
HIPAA Reading and Quiz
Week 2
Microsoft Office – Word (levels 1 & 2)
Microsoft Office – Excel (levels 1 & 2)
Microsoft Office – Outlook (levels 1 & 2)
Microsoft Office – PowerPoint (levels 1 & 2)
Week 3
Chapter 1: The Medical Assistant, Health Care Team, and Medical Environment Tasks
Chapter 3: Legal and Ethical Issues Tasks
Week 4
Chapter 4: Applying Communication Skills Tasks
Chapter 5: Introduction to Medical Terminology Tasks
Week 5
Chapter 6: Anatomic Descriptors and Fundamental Body Structure Tasks
Chapter 7: The Nervous System Tasks
Chapter 8: The Senses Tasks
Week 6
Chapter 9: The Integumentary System Tasks
Chapter 10: The Skeletal System Tasks
Chapter 11: The Muscular System Tasks
Week 7
Chapter 12: The Respiratory System Tasks
Chapter 13: The Circulatory System Tasks
Chapter 14: The Lymphatic/Immune System Tasks
Week 8
Chapter 15: The Digestive System Tasks
Chapter 16: The Urinary System Tasks
Chapter 17: The Endocrine System
Week 9
Chapter 18: The Reproductive System Tasks
Chapter 19: Telephone Communications Tasks
Week 10
Chapter 20: Written Communications Tasks
Chapter 21: The Office Environment
Week 11
Chapter 22: Scheduling Appointments and Receiving Patients
Week 12
Chapter 23: The Medical Record, Documentation, and Filing
Chapter 24: Health Insurance
Week 13
Chapter 25: Procedural and Diagnostic Coding
Chapter 26: Patient Accounts
Week 14
Chapter 27: Preparing Insurance Claims and Posting Insurance Payments
Week 15
Chapter 28: Patient Billing, Posting Patient Payments, and Collecting Fees
Week 16
Chapter 29: Banking Procedures
Chapter 30: Accounts Payable and Accounting Procedures
Chapter 58: Managing the Office
Week 17
Medical Administrative Assistant Final 1
Medical Administrative Assistant Final 2
Week 18
- Assignment
- Cover Letter
- Resume
- Reference Page
- Job Applications
Career & Certification
(MAAC) Medical Administrative Assistant Certification
The American Medical Certification Association is a provider of national certification exams in the allied healthcare industry.
(CMAA) Certified Medical Administrative Assistant
The National Healthcareer Association prepares the next generation of healthcare workers through validated, nationally recognized certifications.
- Medical Receptionist
- Medical Records Technician
- Medical Billing and Coding Specialist
- Medical Office Manager
- Health Information Technician
- Medical Transcriptionist
According to the Bureau of Labor Statistics (BLS) Occupational Outlook Handbook, employment of medical secretaries, including medical administrative assistants, is projected to grow 11 percent from 2020 to 2030, which is faster than the average for all occupations.
The increasing demand for healthcare services, coupled with the need for administrative support in medical offices and clinics, is expected to drive the employment growth for this profession.
Regarding pay, the BLS Occupational Employment Statistics reports that the median annual wage for medical secretaries, including medical administrative assistants, in the United States was $37,340 as of May 2020. The lowest 10 percent earned less than $25,260, and the highest 10 percent earned more than $57,900.
The pay for medical administrative assistants can vary depending on several factors, including experience, geographic location, and employer. In general, medical administrative assistants with more experience and advanced skills, such as in medical billing and coding, can earn higher salaries.
What to Expect from a Career Academy Course
On-Demand Lectures
Online On-Demand lectures by top instructors who are industry subject matter experts. Learn from your computer, tablet as well as mobile devices.
Academic Coaching
You will be assigned an academic coach to guide you through the coursework when you enroll. Your academic coach is available via Zoom live, Text and Emails during both weekdays and weekends.
Instructor Support
Meeting with our instructors and subject matter experts one on one during both weekdays and weekends via flex schedules of live Zoom mentoring sessions.
Total Flexibility
Flexible online coaching and live mentoring combined with on-demand training gives you ultimate control of your learning experience.
Simulation Software
Our simulation software is used by students to develop practical skills and knowledge relative to program they are taking.
Certification Preparation
Our award-winning test prep engine provides you with the most relevant test questions to fully prepare you for the cert exam
Total Flexibility
Flexible online coaching and live mentoring combined with on-demand training gives you ultimate control of your learning experience.
Hands-on Labs
Reinforce your knowledge by accessing REAL equipment online with no restrictions and full administrator privileges, live in real time.
Certification Preparation
Our award-winning test prep engine provides you with the most relevant test questions to fully prepare you for the cert exam
Total Flexibility
Flexible online coaching and live mentoring combined with on-demand training gives you ultimate control of your learning experience.
Earn Contact Hours/PDUs
With our Programs and Courses you have the ability to earn Contact Hours or PDU’s that are applicable to your industry.
Certification Preparation
Our award-winning test prep engine provides you with the most relevant test questions to fully prepare you for the cert exam
Total Flexibility
Flexible online coaching and live mentoring combined with on-demand training gives you ultimate control of your learning experience.
12 Month Access
You will have up to 12 month access to your course to help you further prepare for your certification after completion.
Certification Preparation
Our award-winning test prep engine provides you with the most relevant test questions to fully prepare you for the cert exam
Accelerate Your Career With Online Managed Learning
From the moment you reach out to Career Academy, our education consultants will work with you to find scholarship opportunities and the best funding options available.
- Dedicated Student Success Coaches
- One on One Instructor Mentoring via Zoom Weekdays and Weekends
- Study Groups & Networking via Zoom
