The CompTIA A+ course offered via CareerAcademy, prepares students for both of the CompTIA A+ certification exams as well as prepares them for a career as a HelpDesk IT Support technician. On average a HelpDesk IT Support technician makes between $41,000 to $58,000 annually. During the program students will get a full understanding of what it takes to become a HelpDesk IT Support technician learning both theory and technical skills needed for the position. Students will learn about computers, operating systems, mobile devices, multimedia, laptops, printers, preventative maintenance, security fundamentals, networking and more. The core program covers the following industry certification CompTIA A+.
What You will Learn
- Provide a comprehensive understanding of the fundamentals of computer technology, networking, and security.
- Equip you with the skills to install, configure, and troubleshoot devices, PCs, and software for end-users.
- Prepare you to support basic IT infrastructure and networking
Course Format
- On-Demand Lectures
- Instructor Support
- Academic Coaching
- Hands-on Labs
- Certification Preparation
Course Duration
- 3 to 6 Months
- Weekday & Weekend Live Zoom Mentoring
- 12 Month Access
Course Content
Chapter 1 - Introduction to Personal Computers and IT Certification​
Topic A: Personal Computer Concepts
Topic B: Becoming an IT Professional
Topic C: Certification Basics
Chapter 2 - Hardware Components
Topic A: Motherboards
Topic B: Firmware
Topic C: Power Supplies
Topic D: Central Processing Unit (CPU)
Topic E: Memory
Topic F: Storage
Chapter 3 - Printers
Topic A: Printer Types
Topic B: Installing Printers
Topic C: Troubleshooting Printing and Scanning
Chapter 4 - Mobile Devices
Topic A: Mobile Devices Overview
Topic B: Mobile Device Components
Topic C: Replacing Laptop Components
Topic D: Smartphones and Tablets
Topic E: Ports and Connectors
Topic F: Network Connectivity and Application Support
Chapter 5 - Computer Networking
Topic A: Networking Fundamentals
Topic B: Network Devices
Topic C: Cables and Connectors
Topic D: TCP/IP Fundamentals
Topic E: Wireless Networks
Chapter 6 - Hardware and Network Troubleshooting
Topic A: Troubleshooting Models
Topic B: Troubleshooting Physical Issues
Topic C: Troubleshooting Network Issues
Topic D: Troubleshooting Mobile Devices
Topic E: Troubleshooting Printer Issues
Chapter 7 - Virtualization and Cloud Computing
Topic A: Understanding Virtualization
Topic B: Basic Cloud Concepts
Chapter 8 - Introduction to Operating Systems
Topic A: Operating Systems Overview
Topic B: Operating System Functions
Topic C: Basic Navigation and Management
Chapter 9 - Installing Windows Operating Systems
Topic A: Pre-Installation Tasks
Topic B: Clean Installations
Topic C: Performing Upgrades
Chapter 10 - Windows Configuration and Management
Topic A: Introduction to Windows 10
Topic B: Using Control Panel and Settings
Topic C: Using Graphical Administrative Tools
Topic D: Using Command Line Administrative Tools
Topic E: Configuring Networking
Topic F: Operating System Security
Chapter 11 - Macintosh and Linux Operating Systems
Topic A: Mac and Linux Overview
Topic B: OS Features and Tools
Topic C: Best Practices using Alternative Operating Systems
Topic D: Basic Command Line Administration in Linux
Chapter 12 - Security
Topic A: Understanding Threats to Security
Topic B: Understanding Common Prevention Methods
Topic C: Securing Workstations
Topic D: Securing Mobile Devices
Topic E: Data Destruction and Disposal Methods
Topic F: Security for SOHO and Wireless Networks
Topic D: Basic Command Line Administration in Linux
Chapter 13 - Software Troubleshooting
Topic A: Troubleshooting Operating Systems
Topic B: Troubleshooting Mobile Devices
Topic C: Troubleshooting Security Issues
Chapter 14 - Operational Procedures
Topic A: Change Management and Documentation
Topic B: Disaster Recovery and Prevention
Topic C: Common Safety Procedures
Topic D: Privacy and Licensing
Career & Certification
CompTIA A+ Certification
CompTIA A+ is the only industry recognized credential with performance testing to prove pros can think on their feet to perform critical IT support tasks. It is trusted by employers around the world to identify the go-to person in end point management & technical support roles. CompTIA A+ appears in more tech support job listings than any other IT credential.
- Help Desk Tech
- Field Service Technician
- Desktop Support Specialist
- Help Desk Technician
- Associate Network Engineer
- System Support Technician
- Junior Systems Administrator
According to bls.gov, there are over 875,700 jobs you are eligible to apply for as a Help Desk IT Support Technician each year. The employment of Help Desk IT Support Technicians is projected to grow 6 percent from 2021 to 2031, as fast as average for all occupations.
On average an HelpDesk IT Support technician makes between $49,770 to $62,760 annually, according to bls.gov. This could be your potential future income!
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What to Expect from a Career Academy Course
On-Demand Lectures
Online On-Demand lectures by top instructors who are industry subject matter experts. Learn from your computer, tablet as well as mobile devices.
Academic Coaching
You will be assigned an academic coach to guide you through the coursework when you enroll. Your academic coach is available via Zoom live, Text and Emails during both weekdays and weekends.
Instructor Support
Meeting with our instructors and subject matter experts one on one during both weekdays and weekends via flex schedules of live Zoom mentoring sessions.
Total Flexibility
Flexible online coaching and live mentoring combined with on-demand training gives you ultimate control of your learning experience.
Simulation Software
Our simulation software is used by students to develop practical skills and knowledge relative to program they are taking.
Certification Preparation
Our award-winning test prep engine provides you with the most relevant test questions to fully prepare you for the cert exam
Total Flexibility
Flexible online coaching and live mentoring combined with on-demand training gives you ultimate control of your learning experience.
Hands-on Labs
Reinforce your knowledge by accessing REAL equipment online with no restrictions and full administrator privileges, live in real time.
Certification Preparation
Our award-winning test prep engine provides you with the most relevant test questions to fully prepare you for the cert exam
Total Flexibility
Flexible online coaching and live mentoring combined with on-demand training gives you ultimate control of your learning experience.
Earn Contact Hours/PDUs
With our Programs and Courses you have the ability to earn Contact Hours or PDU’s that are applicable to your industry.
Certification Preparation
Our award-winning test prep engine provides you with the most relevant test questions to fully prepare you for the cert exam
Total Flexibility
Flexible online coaching and live mentoring combined with on-demand training gives you ultimate control of your learning experience.
12 Month Access
You will have up to 12 month access to your course to help you further prepare for your certification after completion.
Certification Preparation
Our award-winning test prep engine provides you with the most relevant test questions to fully prepare you for the cert exam
Accelerate Your Career With Online Managed Learning
From the moment you reach out to Career Academy, our education consultants will work with you to find scholarship opportunities and the best funding options available.
- Dedicated Student Success Coaches
- One on One Instructor Mentoring via Zoom Weekdays and Weekends
- Study Groups & Networking via Zoom
